![]() The floor man should continually evaluate the conduct and attitudes of each patron and watch for changes behavior. A well-trained floor man will circulate throughout the club, be highly visible, and be easily identifiable as a club employee. A good floor man will manage the patrons inside a club and will see to it that no one becomes overly aggressive and spoils the party. A nightclub is about the business of providing hospitality where people can come to relax, unwind, and have a good time. In the UK you often hear the titles of Head Doorman or Cooler. Floor MenĪ better job title for a bouncer might be floor man or floor person. The mere presence of a well-trained bouncer will remind the patron that their conduct is being scrutinized and that their patronage can be revoked. The best bouncers don’t bounce anyone…they talk to people. The best bouncers are personable, friendly and can talk to patrons without appearing threatening or intimidating. The goal should be to see that everyone has a good time, but within established limits. The duty of a bouncer is to monitor the crowd to see that everyone behaves. In a crisis, these inexperienced bouncers will be forced to rely on their own common sense and instincts to solve a problem. Usually these bouncers have little experience and receive no real formal training in criminal or civil law that they must apply. Many nightclubs foster that image by hiring over-sized ex-jocks, wrestlers, or martial artists to handle drunken or out of control patrons. Bouncers are often portrayed in movies as tough, thug-like scrappers who love to fight, like in the movie “Road House”. The term bouncer presents an image of a brawler who will break up fights and forcibly eject obnoxious patrons. Most busy nightclubs begin to have problems at the door when too many duties are heaped on to an inexperienced and poorly trained doorman. Obviously, more training and experience is required as the doorman becomes more assertive and begins to assume more security-like duties. The nature of this additional task can lead to confrontations with aggressive nightclub patrons if not handled professionally. In addition to normal doorman duties, some nightclubs use the door staff to monitor patron conduct on the sidewalk as well as inside the club. Depending on the club, a doorman can be used to collect cover charges, tickets, or direct patrons to tables. Most clubs have an “86” policy where objectionable patrons are barred from returning to the club for some designated period of time. ![]() Another function of a doorman is to prevent admittance to those that are obviously intoxicated or who have previously caused trouble inside the club. In some urban clubs, doormen use metal detectors and pat downs procedures where the format attracts mostly young people and has an expectation of finding weapons. A doorman is traditionally the person who stands at the door and checks IDs to assure that each patron is of age to legally enter the establishment and is dressed appropriately. The true function of a doorman is to provide access control for a busy nightclub and screen those that enter. Other clubs use well-dressed ladies and gentlemen to make patrons feel like they have entered a nightclub with dignity and class. Some clubs employ burly-looking guys who set the tone of the “Barbary Coast” days in San Francisco where bothersome patrons would be forcibly thrown out into the street. The doorman or door-host is the first person the patron sees and sets the tone for the style and attitude of the club. However, employing overly aggressive bouncers and doormen with little training and inadequate procedures can contribute to the Death of a Nightclub. Bouncers and doormen are an important part of a comprehensive nightclub and bar security plan. Bouncers in city-clubs often stand out as the huge guys dressed in black. Guest Article by Chris E McGoey, CPP, CSP, CAM | source |īouncers are often the most visible aspect of security in a nightclub or bar.
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